I really have to say “Wow!” We have had a great show of team work this week.
As you may know, we have two themes going this year:

For our front lines the theme is “Visibility!” and involves gaining online traffic, reaching out also through direct mail and word-of-mouth referrals, engaging prospects and customers through continuous communication, converting leads to sales, and following up in a way that makes our customers say “wow.”

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You need this to be painless; a small shift to realize a big gain. Or likely many small shifts… a bit to the left… a bit to the right… now back on center… to get to where you want you and this organization to go. Like a ship on autopilot. Wow, that does sound nice. Can you have it? Yes, actually you can.

But there is no way that people alone can manage it all. You know you need technology. And there, you’ve just dumped yourself into overwhelm all over again. You have learned from experience that implementing information systems is costly and painful. Oh, and then you have to involve IT and they are so busy!

And what your or other divisions have spent on technology so far may not have added the value expected.

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Hi everyone!

You have ALL done great things (those with us for more than one week) and I’m in arrears of shouting about it.

I’m starting now with a Team “Wow!” of the Week

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Welcome to Collaborative Action, a blog focused on performance of people at work. I’ll be sharing what I know, discover and can relate to you through others…about the “people” component of performance and risk management.

I encourage you to ASK questions, privately or publicly, and SHARE your knowledge with others. Sharing is encouraged through comments but also please contact me, should you be interested in a phone interview a blog post or other means to add value to this topic and this blog.

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