Are performance management systems—CPM, EPM, BI, BPM, Balanced Scorecard, Dashboards, etc.—failing?
I’ve been saying this for quite some time, and I’m now hearing it from others as well. It feels ok to be somewhat vindicated in my opinion. I’d much rather have organizations grow stronger and build value again.
I recently wrote: You are not getting answers…yet…
Did you know that your transactions-focused business intelligence and performance management systems are likely doomed to fail you? That’s right: as sophisticated as they might be, an inherent gap in your own systems is putting your business at risk.
It’s not your fault. Your systems simply don’t add up to a complete performance management solution—they can’t give you a full picture of what’s going on in your business.
Just a couple days ago I received a webinar invite from David Parmenter, and he says:
Around the world there has been carnage in performance management. Well-meaning balanced scorecard initiatives have resulted in seven figure consultancy bills and much cost in measuring performance—with no obvious benefit. Frustrated CEOs are throwing them out. This would be a grave mistake. The Balanced Scorecard concept will see the century out. We simply put garbage in and hence have garbage coming out.
So there you have it. Let’s share some answers.