Question: How do you get employees motivated and passionate about the mission of the organization so that they strive for self improvement and improved work performance without micromanaging from management or finger pointing at their colleagues?

Lori’s answer:
You’ve put a lot of great keywords into your question: motivated, passionate, mission…

This tells me what a great leader you are—congrats!

But guess what? No one in your company will care about the practice in the way that you do. That is because the WIIFM (what’s in it for me) for you IS your company; that’s not the case for your employees.


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In keeping with the theme of Thanksgiving, which is “the” U.S. holiday bringing families together, this week’s “Wow!” goes to the team. Yes, it goes to all of you, and I will tell you why…

Here’s our “wow” for this week: Team, I am sending to you a “WOW!” because I am seeing our Strategy being executed. I am not simply talking about sales; I am talking also about learning and innovation, internal and customer goals that require teamwork, great communication, customer focus (incl. internal customers) mentoring, accepting guidance, self-management and personal improvement.


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We had an interesting week. Most of us had our “heads down” …working with great focus to meet deadlines; moving fast—yet in a managed way. We’ve made some great inroads! But we’ve faced many distractions as well; the toughest caused by promises made, then not kept. We’ve also had new people come and go over the last week or two. Both are a huge time sinks for the company, and tear at our finances and emotions. You all have suffered when I am being taken advantage of. I am sorry for that, and I’m doing the internal work to have that not happen. What have I learned? To get back to our core team; to focus on and nurture the people that share the values set at the top of this company and who are sure to succeed in a pay for performance culture. Those who build value for this company WILL BE SUCCESSFUL—individually and as part of our team.


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You may have some idea how much I hate missing a deadline. Well, I just missed mine; I didn’t send out the Wow! this weekend. The good news is that it is not because there are no Wows! to give; there are plenty! This team continues to impress me every day. Typically I write the Wow! email after a long walk during which I get the pleasure of thinking about, and appreciating, all the great actions during the past week. This week I missed that walk due to a minor health issue, and it seems I mentally connected the Wow! email so closely with that long walk that I failed to send the email! So let’s get this out …now!

This week’s “Wow!” goes to ———- for his continued diligence in making a frustrating commute to perform the warranty work on the hardware located in our Bellingham, WA USA office.


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Last week I focused on s-p-e-e-d. This week is about another driver of our success: smart use of TIME!

… that is your time and others’ time.

On the subject of time management, this week’s “Wow!” goes to ———-.

Here’s our “wow” for this week: I am sending to you a “WOW!” as a person who works in steps so that you can get input and stay on track. You get stuff done, with effective use of you time, and mine.


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This week we made great headway in our efforts to become more visible to, and engaging of, our customers. And I can already feel that we are doing this with greater s-p-e-e-d than before. So on that note, this week’s “Wow!” goes to ———-.

Here’s our “wow” for this week: I am sending to you a “WOW!” because you have risen to the challenge of my need for s-p-e-e-d and focus on content. You are turning things around much more quickly even though you are working fewer hours to do so!


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As I work with companies on Abrige performance improvement, risk management engagements… and as I am now (over the past 10 months, actually) studying the bootstrapping, high profits information marketers… I keep reading, and saying, the word “engagement.” We can no longer just sell to customers. And we can no longer expect our new hires to put up with work “just because we do it that way” and feedback once per year.


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This week I am honoring a person that continues to wow me with his focus and effort. We are going through transition—mostly growing pains—and with this comes the need for a ready, capable and trustworthy pool of resources; good people.

…This week’s “Wow!” goes to team member, ———.

Here’s our “wow” for this week: I am sending to you a “WOW!” because you continuously reach into our cracks, look to our end-goals and come up with answers. Stuff never drops with you, and you help bring in the resources to keep us moving forward.


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Are performance management systems—CPM, EPM, BI, BPM, Balanced Scorecard, Dashboards, etc.—failing?

I’ve been saying this for quite some time, and I’m now hearing it from others as well. It feels ok to be somewhat vindicated in my opinion. I’d much rather have organizations grow stronger and build value again.


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To all: We continue to move through quick changes in our team. You are not seeing all the changes, since you cannot see the bcc list for this email—I do.

And I have mixed feelings about it. Mostly, it is a very good thing. We are more closely aligned—together, toward company goals—so when a fit isn’t right, it is known very quickly. If you’ve ever had a relationship problem that just seemed to drag on forever you’ll understand what I mean. If you’re not quite sure I’ll just summarize with: it is abundantly better to have happy surprises and to be in the position of growing others’ strengths. These “Wow!” emails are a lot of fun for me. And since they are about your strengths—thanks!


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