Recently I shared a “People Measurement’ and leadership conversation with Carlos Santayana, Owner and Principal at Santayana Group, and a prior Training and Leadership VP at Citi Group. I felt power and wisdom in his words and wanted to share them with you. With his approval I am publishing parts
In this series we are talking about connecting—connecting to people, connecting people to the business results you want, and getting those results. If you are just starting this series, you can catch up by reviewing the earlier posts. Find a recap at the end of this post. In this post
You may not realize how important real (honest, open) customer feedback can be… Here’s our “wow” for this week: This Wow! goes to — who as a trusted advisor gets our customers to tell us how they really feel about us, about our products and about any part of the
When an employee steps up, something has gone right. Drill down and you’ll find … continuous communication. Here’s our “wow” for this week: This Wow! goes to —- who has grown remarkably in his ability to compare how he is doing not to others but to to where he wants
In this series we are talking about connecting—connecting to people, connecting people to the business results you want, and getting those results. Let me intro this next step before we recap, so that those that have been reading along don’t have to repeat (thanks to those who gave me this
We’re building an A-Team! In place of our individual Wow, I’m going to take this opportunity to share a list from Jim Collins, author of “Good to Great” of the key things an A-team needs. It’s a good list and if we absorb it, and live it, we too can
In this series we are talking about connecting—connecting to people, connecting people to the business results you want, and getting those results. Recap: In Step 1 you selected up to three of the most critical strategic themes or objectives. In Step 2 you mapped these themes to your Strategy
Timing matters. Trust matters. If you are not sure you have all the information, take time to dig deeper before you make a critical decision about people. Here’s our “wow” for this week: This Wow! goes to two individuals who I had all but given up on. At one time,
In this series we are talking about connecting—connecting to people, connecting people to the business results you want, and getting those results. Recap: In Step 1 you selected up to three of the most critical strategic themes or objectives. In Step 2 you mapped these themes to your Strategy
Some of our friends, family and colleagues may have yet to experience bad times—so they may have more difficulty coping than those (of us) who have failed (and come out just fine) many times. My colleague Bill Dueease of The Coach Connection, recently shared his wisdom through a business group